These are the terms and conditions of ONE Business Insurance Solutions
About Us
Commercial Vehicle Direct Insurance Services Ltd trading as
One Business Insurance Solutions
Company registered in England and Wales No. 04137311
Company Secretary and Registered Office
David Herrmann
MMT Centre
Severn Bridge
Aust
Bristol
BS35 4BL
Telephone: 01454 636855.
Our status and the services provided
We are an insurance broker who arranges policies through a panel of leading insurers and intermediaries.
Our service includes advising you on your insurance needs, arranging your insurance cover and helping you with ongoing changes.
We can also assist you with making a claim.
The Capacity in which we are acting
We act as your agent when sourcing a suitable policy, placing insurance and in the event of a claim, unless the insurance is arranged under a delegated binding authority where we act as agent of the insurer when placing insurance.
Disclosure Of Information
ONE Business Insurance Solutions expects you to provide complete and accurate information when you take out your insurance policy, throughout the lifetime of the policy and when you renew your insurance. If you are unsure about disclosing any information please contact us for guidance. Failure to disclose any material information or inaccuracies in the information given could invalidate your insurance cover and mean that part or all of your claim may not be paid. Always keep copies of correspondence sent or received concerning your insurance. You are reminded that it is an offence under the Road Traffic Act to make any false statements or withhold any relevant information to obtain a Certificate of Motor Insurance.
Please note that under the Rehabilitation of Offenders Act 1974, you are not required to disclose convictions regarded as “spent”.
Proposal Forms
It is important that you ensure that all statements that you make on a proposal form are full and accurate. All answers on proposals forms and statements made to you insurers are your responsibility. When a policy is taken out we will send you a copy of your proposal form or statement of fact which shows the information you have supplied. If you ask us to amend any answer, or add additional information we will send you a copy of the revisions. You will have the opportunity to correct amendments.
Data Protection Act
For Data Protection Act purposes, ONE Business Insurance Solutions will hold and process your personal data for insurance administration and for the marketing of our own and other related products. For these purposes, the information may also be passed to selected third parties. All personal data supplied must be accurate and you must have the specific consent of those other persons insured to disclose their personal data. Under the Data Protection Act, 1998 you have rights of access to any personal information we hold about you in our records. If you have any queries in respect of confidentiality and data protection please contact us. (Further information can be found in our Privacy Statement.)
Motor Insurance Information Centre (MIIC)
Insurers are legally required to provide details of motor insurance policies to the MIIC. The information describing your insurance cover will be added to the Motor Insurance Database to which the Police and other government agencies have access. This helps the pursuance of claims following accidents and aid detection of those who are in contravention of the law by not taking out insurance. For more information visit www.miic.org.uk
Anti Fraud Registers
Insurers share information with each other via the Claims and Underwriting Exchange Register and the Motor Insurance Anti Fraud and Theft Register to aid the prevention of fraudulent claims. In the event of a claim, the information you supply on the claim form, together with any other information relating to the claim, will be put on the registers.
Road Traffic Act
Customers are reminded that it is their personal responsibility under Road Traffic Act legislation to ensure that before using or permitting the use of a motor vehicle on the public highway, that they are in possession of a current valid Certificate of Insurance or cover note. You must tell us if your Certificate of Insurance or cover note expires as no cover will exist until written or documentary confirmation has been received by you.
No Claims Bonus
If we are unable to validate your No Claims Bonus from the information you provide at quotation stage you must provide written evidence of your No Claims Bonus within 14 days of the inception of your policy. Failure to provide evidence of your No Claims Bonus will result in the insurers issuing the policy at the gross premium (i.e. without benefit of discount). You will be immediately responsible for the balance of premium payable and any subsequent cancellation will be calculated on the gross premium and subject to short period rates and the charges detailed above.
Awareness of Policy Terms
You should read your policy carefully. The document, schedule and any certificate of insurance are the basis of the cover you have purchased. Please make sure that you understand them and are able to follow their requirements. Breach of any terms, conditions or warranties may enable your Insurer to terminate your policy or repudiate a claim under your policy.
Administrative Charges
In addition to the premiums charged by Insurers, we make charges to cover the administration of your Insurance:
- Mid–term alterations – Up to £75
- Duplicate documents – £20.00
- Cancellations – Up to £50.00
- Annual policy arrangement charges – Up to 25% of insurers annual premium
We reserve the right to amend the level of charges at any time.
You should also note that we will not be responsible for any fines or costs that you incur resulting from late delivery of, or incorrect information on, any documentation relating to your insurance.
Withholding Documents
We reserve the right to retain certain documents until all payments due have been made and any cheques cleared. We will provide any documents you are required to have by law.
Cancellation of Insurance Policies
Where cancellation rights exist
If you are an individual or sole trader (including a partnership in England and Wales) buying or renewing a policy which provides cover for you in both a private and business capacity, you have the right to cancel your policy during a period of 14 days either from the day of purchase of the contract or the day on which you receive your policy documentation, whichever is the later. When renewing an existing policy, the period applies from the date you renew the policy or the day on which you receive your policy documentation, whichever is the later. If you exercise this right and the cover has not yet commenced, you will be entitled to a full refund of the premium paid. If the insurance has commenced and provided that you have not made a claim, you will be entitled to a refund of the premium paid, subject to a deduction for the time you have been on cover and a deduction for our administration costs.
To cancel a policy, please contact us. You will be required to return any Certificate of Motor Insurance immediately.
When cancellation rights do not exist
Unless otherwise stated, insurance policies are arranged for a period of 12 months and you are required to pay the full amount stated. If you cancel the insurance before expiry date, (other than in accordance with paragraph (i) above) and there have been no claims, you may be charged short period rates in accordance with the scale of charges detailed by insurers terms and conditions, shown in your policy document. We do not refund fee earnings as this was earned for arranging the policy. Policyholders may cancel annual policies on return of the policy and/or Certificate of Insurance. The cost of add-on products that you purchase (e.g. Legal Expenses) will be non-refundable (other than in accordance with paragraph (i) above). If there are any unpaid monies when the policy is cancelled, we may withhold documents such as any No Claims Bonus to which you are entitled, until full payment is made. If you paid the premium by instalments the credit charges made by the premium finance provider will not be refunded.
Payment of Premiums and Refunds
Unless otherwise agreed and formalised by a premium instalment plan, all premiums are due on the day cover is arranged, the date the policy is due for renewal or the date of any mid-term adjustment.
If we arrange an instalment plan for you an administration charge will be applied as follows:
- £20.00 if 10 monthly payments option is selected.
- £30.00 if 2 monthly payments option is selected.
We will pay the premium to the insurer and you will be responsible for paying the instalments as they fall due. In the event of any due payment not being made, you will be sent a 7–day cancellation letter by recorded delivery. If the monies are not received in this timescale the policy will be cancelled and all cover will cease. Any refund provided by the insurers, after deduction of the charges shown above, will be used against any outstanding balance on your instalment plan.
Additional premiums for temporary or short period cover are payable in full and will not be added to an instalment payment facility.
We may keep certain documents such as your insurance policy documents or Certificate whilst we await full payment of the premiums. In these circumstances we will ensure that you receive full details of your insurers cover and we will provide you with any documents you are required to have by law.
We will not accept responsibility for cancellation of insurance by insurers due to late or non–payment of premium by customers. Instalment deposits, legal expenses and breakdown or associated policies are non refundable. All refunded premiums will be made by cheque, payable to the policyholder.
We shall be entitled to set off any amounts due to us from you against any amounts that we receive on your behalf.
Quotations
When a quotation is provided the premium is only valid for 30 days. Quotations provided by the company do not constitute offers. All proposals and requests for insurance are subject to acceptance by insurers. Premiums and terms are quoted subject to confirmation and agreement by insurers. Your insurer has the right to decline your risk, increase the premium or restrict the policy if any errors or omissions are found on the proposal or statement of fact.
Other Taxes or Costs
Please note that there is a possibility that other taxes and/or costs may exist in respect of products and services offered by us, which are not paid through or imposed by us.
Commission Disclosure
Commercial customers are entitled to information about the commission we receive for placing their business prior to conclusion of the contract. This is available upon request.
Governing Law
The laws of England and Wales govern this agreement.
How To Complain
ONE Business Insurance Solutions aims to provide a standard of service that will leave no cause for complaint. If you feel that the high standards we set ourselves have not been met please contact us by writing to –
Managing Director
ONE Business Insurance Solutions
3rd Floor Frobisher House
Nelson Gate
Commercial Road
Southampton
Hants
SO15 1GX
We are regulated by the Financial Services Authority, whose arbitration service is the Financial Ombudsman Service. If you are not satisfied with the response to your complaint you may contact them at:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 080 1800
Email: enquiries@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Compensation Scheme
If we are unable to meet our liability under this policy you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS). This will depend on the circumstances of the claim. Further information about the compensation scheme is available from the FSCS on www.fscs.org.uk or write to:
Financial Services Compensation Scheme
7th Floor Lloyds Chambers
Portsoken Street
London
E1 8BN
